What On Q Property Management does
On Q was founded in Gilbert, Arizona, in 2010 and still operates as a licensed real estate corporation there: Arizona license CO635946000, active through December 31, 2027, with Eric Dixon as designated broker. It now runs four offices, in Gilbert, Mesa, and Tucson, Arizona, and in Plano, Texas, and offers the standard full-service package: tenant placement, rent collection, maintenance coordination, routine and move-in/move-out inspections, and eviction handling when needed. Its BBB profile lists Taylor R. Tenney Sr. as owner and Allison Tenney as secretary.
Does On Q Property Management operate outside Arizona?Yes. Alongside its three Arizona offices, it opened a Plano, Texas office, its first expansion beyond Arizona, and now advertises service in that market alongside Phoenix, Gilbert, Mesa, and Tucson.
What the reviews actually show
| Theme | Signal | Representative example |
|---|---|---|
| Move-in property condition | Recurs across independent review platforms | A Birdeye review describes a listing photographed with a finished pool that turned out to be an unfinished concrete hole, plus chest-high weeds and countertops held together with electrical tape |
| After-hours contact | Recurs on Yelp specifically | A Yelp reviewer reports email, chat, and a voicemail going unanswered, with a reply from another user calling it typical |
| Deposit and fee disputes | Recurs in BBB complaints | A BBB complaint filed in September 2025 describes a requested holding deposit plus five months of prepaid rent, totaling just over $18,000 before move-in |
| Inspection responsiveness | Recurs as a positive across Birdeye and BBB | Multiple BBB reviews and Birdeye entries name specific inspectors for fast, courteous visits |
Two of the four recurring themes concern what happens before a tenant ever moves in: what the listing photos show, and what the deposit actually adds up to. The fifth-highest-volume theme, inspection follow-through once someone is already a tenant, points the opposite direction.
How many complaints has On Q had with the BBB recently?48 in the past three years, with 17 closed in the last 12 months, against a company managing more than 7,000 units across four offices.
Two frictions worth planning around
The complaint themes above cluster around two points in the relationship: the property’s condition on the day you actually arrive, and how reachable the company is once you’re already a client. The Birdeye review cited above, describing the unfinished pool and taped countertops, is dated within the past year and names the leasing photos as the source of the mismatch.
What’s verified versus what’s self-reported
Three claims here are independently checkable: BBB accreditation and its A+ rating, the active status of Arizona real estate license CO635946000, and the fact that On Q operates four offices in two states. Two other frequently repeated figures aren’t independently checkable from the sources available for this review.
Is On Q Property Management BBB accredited?Yes, with an A+ rating, headquartered in Gilbert, Arizona, with three additional listed locations.
What to ask before you sign
- Fee schedule in writing: none of On Q’s public pages state a percentage. Ask for the exact management fee, tenant placement fee, and any renewal or inspection charges before signing anything.
- Which office and manager: reviews vary sharply by named staff member and by office. Ask which of the four locations, Gilbert, Mesa, Tucson, or Plano, will actually handle your account.
- Deposit structure, if you’re in Arizona: confirm the security deposit amount in writing given the September 2025 complaint describing a request for a six-month holding deposit.
- Cancellation terms: On Q’s FAQ pages promise no hidden fees but don’t list a specific notice period or early-termination charge. Get both in writing.
Does On Q charge a cancellation fee?Its published FAQ describes transparent, no-hidden-fee pricing but doesn’t list a specific cancellation fee or notice period, so this needs to be confirmed directly before signing.
Alternatives to compare
| Company | Fee structure | Markets served | Standout strength |
|---|---|---|---|
| On Q Property Management | Not published; request in writing | Phoenix metro, Tucson AZ, Plano TX | Largest portfolio and review volume of the three (7,000+ units) |
| Rosenbaum Realty Group | 10% of rent + $350 setup (single-family); 8% + $350 setup (multifamily, 20 units or fewer) | Gilbert and East Valley, AZ | Only one of the three with a published, itemized fee schedule |
| Mosaic Property Management | Not published on site | Phoenix metro, including Gilbert | Smaller, more consistent review base: 4.3 stars across 294 Birdeye reviews since 2007 |
Rosenbaum is the only one of the three that puts a number on paper. Matching that 10% figure, or getting a written reason it should be higher, is the first concrete ask when you talk to On Q or Mosaic.
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